Listening Experience (LsX) Design is the practice of shaping how people communicate, with a focus on reception rather than expression. LsX is novel and cutting edge, based on my own dissertation research. Great LsX leads to the development of empathy, deeper insights, and personal reflection that benefits listeners long after the sessions are over.

When I design experiences, I take an evidence-based approach that starts with deep research before extensive iteration and testing that lead to making sure you end up with the best design for your customers.